AHRI:ASSIST

Employee Intelligence

 

What is Emotional Intelligence?


Emotional intelligence is the ability to be first be aware of and then have the ability to take control of your own feelings under different circumstances. It is also as the ability to understand, perceive and identify the feelings of others and be able to express empathy through your reactions when dealing with others. 

Having the ability to "walk in someone else's shoes" is a term often used which describes the need for empathy when dealing with others. A leader that has a sound understanding of emotional intelligence will be able to exercise control when feeling stressed and will remain calm and be able to communicate clearly when interacting with others. 

While a leader whose behavior changes whereby they become visibly frustrated and stressed in certain situations, can be perceived as negatively by their peers. This shows a low level understanding of emotional intelligence. 

Information sheets

Emotional intelligence and leadership

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The four factors of emotional intelligence

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The importance of emotional intelligence

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